Managed Services

ABM offers you a cost effective and efficient approach to managed IT services. With a portfolio of flexible solutions you are able to choose specific IT components to be managed as well as tailoring service levels to the requirements of your business.

In simple terms, we take care of everything.

The benefits are obvious:

 

o    Easy to implement, easy to manage and easy to use

 

o    Your own dedicated client manager and service delivery manager

 

o    Around-the-clock access to highly certified IT professionals who can take care of any IT problem

 

o    Advice on choice of technologies required to meet your business objectives

 

o    Reduced internal staff and management time

 

o    Real time and proactive monitoring, monthly reporting, guaranteed and regular housekeeping visits

 

o    You’ll feel as though you have an in-house IT department without the costs.

 

o    You’ll receive substantial discounts on IT services that you are already buying.  

 

o    You’ll be able to budget for IT support just like rent or insurance 

 

o    Australian based IT service desk available 24x7, 365 days a year with a single 1800 number to call 

 

 
 
 

Service Desk

Reduce staffing costs, decrease downtime, and increase end-user satisfaction with ABM Support Desk Solutions. ABM’s team of trained specialists answer the call for superior service.

ABM provides you with level 1, 2 and 3 IT phone support.  Effectively supporting your end-users with specialists ready to resolve their technical difficulties.  ABM can assist you in developing a strategy to meet your IT support needs.

The ABM Support Desk answers the call for superior service.

ABM can provide your end-users with fast technical support resolutions each and every-time!

Realise tremendous cost savings by strategically aligning your business with ABM Support Desk Solutions.

ABM can assist your business with partial and complete help desk solutions. Contact us today to find out more.

Cloud Services

ABM offers Cloud Computing solutions that are designed to meet the needs of small to mid-sized companies.  Our Cloud Computing solutions can be easily implemented without any disruption to your business, while providing you with better performance, unlimited scalability, expert IT support, and guaranteed system security.

The ABM range of Cloud service solutions meets the IT needs of any customer and fits the business needs of any Partner. In simple terms, we take care of everything. The benefits are obvious: 

  • Easy to implement, easy to manage and easy to use
  • Your own dedicated client manager and service delivery manager
  • ABM Manages all of your applications and computer infrastructure
  • You decrease their annual capital spend on technology infrastructure
  • You get Improved application and service availability with guaranteed response times
  • You get increased network and application response time
  • All existing applications can be extended to a Cloud delivery system
  • ABM ‘s Cloud storage delivers unlimited storage capacity automatically without the requirement to invest in hardware and software
  • With a simple login you can work remotely from any location and easily access your applications and files on your web browser anywhere in the world
  • You’ll feel as though you have an in-house IT department without the costs.
  • You’ll receive substantial discounts on IT services that you are already buying.  
  • You’ll be able to budget for IT support just like rent or insurance 
  • Australian based IT service desk available 24x7, 365 days a year with a single contact point

Customised Services

Your service needs are different from any other organisation. So, your service program should be just as unique.

ABM will establish a comprehensive service program customised specifically for your organisation, its software, hardware and infrastructure needs, and its ongoing service requirements. This comprehensive program will:

  • Establish onsite response times
  • Implement service desk solutions for end-user support if required
  • Determine your coverage hours (daily, weekend, holiday)
  • Designate specific service locations to stock parts and respond to equipment failures.
  • Develop custom service manuals for your proprietary equipment
  • Schedule periodic preventative maintenance calls
  • Create depot repair and advanced exchange repair strategy
  • Produce oversight reports to monitor overall service performance

 

Once your ABM Service Program is in place, your priorities are entered into ABM Tech Link Support System. Each service call is carefully monitored through this system — scheduling the engineer for swift response, ensuring that parts and software are available to fix the problem, and creating accurate reports. When your needs change, the specifications of your service program can also change — quickly and easily