Our Systems and Processes Allow us to:
Analyse:
- Customer satisfaction
- Service Level (SLA) Compliance
- First Time Fix (FTF) statistics
- Call faults and issues
- Service offerings to clients
The results show:
- Customer Satisfaction of >9.2 out of 10
- Average SLA Compliance of >98%
- Average FTF of >99%
- Early identification of system problems and resolution of repeat issues
- Reduced customer downtime
See our Current SLA Compliance
See our Current Customer Satisfaction Ratings