ABM delivers the highest quality of service, consistently across all platforms and geographies, while exceeding all service level agreement performance expectations and earning client loyalty through continuous process improvement.

Key features:

• Service Desk operates 24/7 365 days per annum
• A panel of technical experts available 24/7 with high end skills in all equipment supported
• A network of "brick-and-mortar" service and support centres
• A process structure that ensures the same dependability and high quality of service for every client regardless of their location.
• We maintain backup resources in all locations supporting clients ie 2 service resources
• Spare parts are held in strategically located distribution centres and if appropriate on client sites to ensure parts are always available
• Spare parts are either new or remanufactured and tested extensively prior to allocation to field engineers