Your service needs are different from any other organization. So, your service program should be just as unique.

ABM will establish a comprehensive service program customized specifically for your organization, its equipment, and its ongoing service requirements. This comprehensive program will:

• Establish onsite response times for service calls
• Implement help desk solutions for end-user support if required
• Determine your coverage hours (daily, weekend, holiday)
• Designate specific service locations to stock parts and respond to equipment failures.
• Develop custom service manuals for your proprietary equipment
• Schedule periodic preventative maintenance calls
• Create depot repair and advanced exchange repair strategy
• Produce oversight reports to monitor overall service performance

Once your ABM Service Program is in place, your priorities are entered into ABM Tech Link Support System. Each service call is carefully monitored through this system — scheduling the technician for swift response, ensuring that parts are available to fix the problem, and creating accurate reports. When your needs change, the specifications of your service program can also change — quickly and easily